Platform Feature Guide
How to use Poimne's member features. Some services require sign-in, enrollment, or additional approval. Availability and limits are explained below.
Payment features are still being tested. This guide and the homepage help assistant use the same public information. The guide assistant cannot look up private records. A temporary support transcript is shared only with its member and assigned authorized agent. Last reviewed: September 23, 2026.
Workspace tiers: Growth $29/month, Flock $199/month, Business $49/month
Regular personal membership is free. Growth is $29/month for up to 750 profiles; Flock is $199/month with unlimited profiles; Business is $49/month for up to 25 staff accounts, including the business administrator. Business customers and catalog visitors do not count toward that staff limit. All three include staff hiring and employee onboarding tools. Applications require Administration approval. Payment details and recurring-payment consent are required before approved workspace access opens and the 14-day trial begins. Cancel before the trial ends to avoid the first subscription charge. Advertising placements and custom website development are separate services. Review the pricing page for full features and terms.
Open Workspace tiers: Growth $29/month, Flock $199/month, Business $49/monthCommunity Hymnal: spiritual songs and carols
Listen to 44 sung Christian hymns and carols in the Community Hymnal. Search by title or choose Traditional hymns, Family hymns, or Christmas & Advent. Select a recording and press Play. Continuous playback advances through the displayed list; Loop repeats it. Recordings stream from the publisher, so an internet connection and available audio source are needed. Recording credits are included in the player.
Open Community Hymnal: spiritual songs and carolsVideo Studio tools
Import media in Video Studio and add it to the timeline. Select a clip to edit its available properties. Use the playhead to choose a position for editing or recording. The Audio panel supports microphone voiceover recording; browser microphone permission is required. Typed scripts do not yet generate downloadable speech. Save project versions and download a backup: browser-stored projects are not a cloud backup and may be lost if browser storage is cleared. The guide cannot inspect your media or make edits for you.
Open Video Studio toolsCommunity Live Stream: Chat and DM rules
Community Live Stream has two different areas. Chat is a shared community conversation: other connected viewers can receive what you send. Do not post passwords, financial details, private care information, or another person's personal information there. Respect members and avoid harassment, impersonation, and spam. The current Chat panel holds up to 80 recent messages in browser memory; reloading or closing its component clears that local view. This is not a guarantee that other viewers have not copied messages. DMs use saved, participant-restricted conversations instead of the shared Chat channel. DM history remains across visits and devices. Delete conversation hides prior messages from your own inbox only; the other member keeps their copy. New messages can start a new visible conversation. Block stops new messages in both directions until unblocked. DMs are not end-to-end encrypted, and saved status is not a read receipt. The separate help/support chat remains temporary under its own End Chat policy. The help assistant explains these rules but cannot read or disclose member conversations.
Open Community Live Stream: Chat and DM rulesMember direct messages
In Community Live Stream, tap another member name in Chat, then use DMs. DMs are saved across visits and devices. Only the two participants have access through the app; they are not end-to-end encrypted. Delete conversation hides existing messages from your inbox only, not the other person's copy. New messages can start a new visible conversation. Block stops new messages in both directions. Messages show saved status, not proof that the recipient has read them. Older messages can be loaded with Load earlier messages. Support chat remains temporary and separate.
Open Member direct messagesLittle Lambs: preschool activities with a grown-up
Little Lambs is in NextGen Hub, with a homepage link. It offers six original illustrated read-together activities for ages 3–5: Bible Stories, Sing & Learn spoken rhymes, Little Helpers, and Watch & Do. A parent or caregiver stays with the child, reads aloud, and advances each page. The Shepherd Cares is an original browser-animated story lasting about three minutes, with twelve scenes and short response pauses. Duration varies with the device voice. It has Play, Pause, Start over, replay, and visible captions. Press Play to start; scenes then advance within this episode. Narration uses a local English device voice when available; otherwise it offers timed captions. Resume repeats the current scene. Closing or leaving the page stops playback. The story respects reduced-motion preferences and has a still-illustrations option. There is no recorded narration track or external player, and no next episode starts automatically. There is no autoplay, advertising, Chat, DMs, or child account within this activity area. Grown-ups can return to NextGen; the wider site is outside this area. The welcome screen is guidance, not a parental authentication lock.
Open Little Lambs: preschool activities with a grown-upTour Poimne
Tour Poimne is beside How to Use Poimne on the homepage. It opens a 72-second MP4 with synthetic narration and English captions. Press the video Play control. You can pause, seek, use captions, or enter full screen. Closing the window stops playback. Illustrations demonstrate public features and contain no private member activity. A transcript is available.
Open Tour PoimneSupport Poimne
Support Poimne is beside Tour Poimne on the homepage. Voluntary gifts help maintain the platform and provide care for the community, the sheep we serve. Giving is optional and separate from marketplace purchases, advertising, and paid ministry or business plans. Review the amount and giving frequency before completing a gift.
Open Support PoimneWatch & Weather: news, forecasts, and discussion
Watch & Weather is in the scrolling middle homepage feed. Open the CBN News player, then press Play. Closing the player stops playback; automatic feed motion stays paused until you resume it. External broadcasts may include recordings, commentary, and advertising. Use Open source if playback is unavailable. For U.S. weather, request your location or choose a city; the approximate location goes to the National Weather Service and is not added to your profile or chat. Forecasts and alerts show their check time and may be delayed or unavailable. This is not an emergency notification service. Discuss in Community Chat opens shared Chat with a draft; review it and press Send yourself. Existing drafts are preserved. DMs remain private and separate.
Open Watch & Weather: news, forecasts, and discussionAdvertising placements (separate from workspace tiers)
Advertising is separate from workspace subscriptions. Community Feed Ad is $29 for 30 days; Homepage Sponsor is $99 for 30 days. These are proposed Poimne placements, not Google ads or exclusive positions. The period starts only when an eligible ad actually displays. No automatic renewal is offered initially. Current submissions collect no payment and guarantee no views, clicks, or sales. Poimne uses a locally operated AI review service for submitted ad text and supported banners. It processes waiting ads while the service is running; when it is offline, ads remain pending. Ambiguous content remains pending, and destination websites require a separate safety review. A recorded approval or denial queues a notification to the advertiser's verified email; delivery can fail and is not guaranteed. AI review may make mistakes; contact support about a disputed decision. Review approval does not confirm payment, publication, placement availability, or expiration. Advertising checkout and activation remain unavailable. Help chat explains these rules but cannot access campaign records or approve ads.
Open Advertising placements (separate from workspace tiers)Marketplace rules and safe local exchanges
Marketplace members must accept the Honor Code and Covenant when listing an item and the applicable terms when purchasing. Describe the item, condition, damage, service, and price accurately; communicate honestly and respectfully, use fair pricing, and avoid fraud or harassment. Businesses, churches, and vendors may arrange shipping for their own sales. All other platform members must follow the non-shipping rule: physical goods are exchanged through in-person pickup; permitted digital materials may be delivered electronically. An individual member does not gain shipping permission merely by belonging to a church or buying from a vendor. Shipping is arranged independently by the seller and its chosen carrier. Poimne is not affiliated with vendor shipping operations and does not act as the carrier, shipping agent, insurer, or fulfillment provider. Sellers are responsible for packaging, shipping charges, dispatch, tracking, delivery communications, returns, and legally required refunds. To the extent permitted by law, Poimne does not accept responsibility for seller-arranged shipping, including delays, loss, damage, or non-delivery. Nothing in this policy excludes obligations or consumer rights that cannot lawfully be excluded. Before purchase, eligible sellers must disclose shipping charges, dispatch estimates, delivery terms, and return/refund policies and comply with applicable law. Shipping permission does not authorize use of a pickup-only order or pickup PIN as proof of shipment or delivery. Use an appropriate shipping order flow; if one is unavailable, do not collect payment for shipping through the pickup flow. Payment disputes and refunds remain subject to applicable law and payment-provider rules. Arrange in-person exchanges in well-lit, populated public locations; do not invite strangers to a private residence. Inspect the item and agree on its condition before completing the exchange. The selling price and any advertising budget are separate. Read the displayed charges and Terms before agreeing. Payment, escrow, pickup verification, cancellation, refunds, and automatic penalties are not verified as working end to end; do not treat those features as guaranteed protection. This guide summarizes member conduct rules and does not replace the Terms.
Open Marketplace rules and safe local exchangesAdvertising content, budgets, and placement rules
Use accurate descriptions and respectful language. Gambling, betting, adult-industry advertising, fraud, impersonation, threats, and harassment are prohibited. Ordinary adult education and honestly described used-item sales are allowed. Optional destinations must be full HTTPS website URLs, not email addresses. Blank destinations are allowed. Banner uploads accept JPG, PNG, or WebP up to 5 MB; do not upload private information. Poimne uses a locally operated AI review service for submitted ad text and supported banners. It processes waiting ads while the service is running; when it is offline, ads remain pending. Ambiguous content remains pending, and destination websites require a separate safety review. A recorded approval or denial queues a notification to the advertiser's verified email; delivery can fail and is not guaranteed. AI review may make mistakes; contact support about a disputed decision. Review approval does not confirm payment, publication, placement availability, or expiration. Advertising checkout and activation remain unavailable. Help chat explains these rules but cannot access campaign records or approve ads.
Open Advertising content, budgets, and placement rulesPastor, Staff & Business Administration Guide
Ministry leaders and merchants have different tools and permissions. Read the relevant guidance below. Enrollment does not grant staff authority, and ordinary staff status does not bypass enrollment. Ask the platform owner for any required authorization; help chat cannot change access.
Open Pastor, Staff & Business Administration GuideBusiness eligibility and setup
Read Business Onboarding, create your community account with Vendor / Merchant Account selected, and accept the Marketplace Commerce Policy. Submit your organization application for Administration review. After approval, authorize billing to open your Business workspace and begin the 14-day trial, followed by $49/month. Cancel before the trial ends to avoid the first subscription charge. Receiving customer payments requires separate Stripe recipient onboarding and payment-flow approval; workspace enrollment alone does not activate sales. Contact support if your approved access does not appear.
Open Business eligibility and setupBusiness listings and catalogs
Eligible vendors can open their Business Dashboard from Ministry & Business. Review product titles, stock, prices, images, and local pickup arrangements before saving. Follow the platform no-shipping policy. Check the displayed result and refresh to confirm saved changes. Do not upload confidential business documents to product-image storage. Purchases and payouts still require verification before live use.
Open Business listings and catalogsMinistry and staff responsibilities
Authorized ministry staff should use only the tools assigned to their role. Community posts and discussion replies are shared spaces, not confidential case notes. Do not promise care follow-up, content approval, or financial processing until the relevant workflow has been confirmed. Never put private member records into the public help chat.
Open Ministry and staff responsibilitiesTemporary support chat and End Chat
Quick guide questions are processed in your browser and are not saved. Sign in and choose Start or resume support chat to retain a temporary conversation. Select Request live agent when needed; only an explicitly authorized agent who claims the chat can review and reply. A request does not guarantee an agent is immediately available. Minimize closes the window without ending the chat. End Chat deletes its active database session and messages. After 30 minutes without a message, access expires and scheduled cleanup deletes the records, normally within one additional minute. Database backups follow their separate retention policy. Do not share credentials, payment details, or private care records. Earlier quick-guide questions are not included in the transcript.
Open Temporary support chat and End ChatGetting started and navigation
Create an account or sign in to use member features. Home contains the community feed and discussion cards. Use the navigation menus for other services. This guide is available without administrative access; the administrative directory is restricted.
Open Getting started and navigationSign in and account recovery
Use Sign In for an existing account or Create Account for a new one. Use the password recovery option on the sign-in page if needed. Help chat cannot inspect your account, reset credentials, remove restrictions, or grant access. Never enter passwords or verification codes in chat.
Open Sign in and account recoveryYour profile
Open Profile to view your member information. If you change information, check the page for a saved confirmation and refresh to verify it. Profile editing is still being checked; contact support if a change does not persist.
Open Your profileCommunity feed
Use the Home composer to share a community post. Search and topic filters narrow the feed. Clear filters to return to all topics. Read each post before commenting and avoid sharing private personal information. An empty filtered feed does not necessarily mean there are no posts.
Open Community feedCommunity discussion cards
On Home, choose Join Discussion on one of the four cards. Sign in, enter up to 3,000 characters, and select Post reply. Wait for Your reply was saved. Refresh to see saved replies. Use Newer replies and Older replies to browse. Delete my reply asks for confirmation and deletes only your own reply. Replies are visible to signed-in members; they are not private care messages.
Open Community discussion cardsThe Flock Feed
Open The Flock Feed for video testimony features. Follow the upload controls and any review status shown on that page. Do not assume a submitted video is immediately published. Help chat cannot inspect pending uploads or care requests and cannot promise approval or a staff response time.
Open The Flock FeedShare a testimony
Open Share Testimony and follow the available form. Share your own experience and avoid identifying other people without permission. Check the form response before assuming your story was saved or published.
Open Share a testimonyPrayer Wall
Open Prayer Wall for community prayer features. Treat community posts as shared with other members. Leave out private medical, financial, and contact details. Use your trusted care contact for a confidential conversation.
Open Prayer WallCare and support
Open Care Support to review the available support options. Family Care Streams is also available from Home. Help chat provides navigation only: it cannot read care notes, diagnose conditions, determine eligibility, or confirm that staff have received a request. Do not post confidential details in public discussions.
Open Care and supportFellowship Games
Open Fellowship Games, choose a game, and read its on-screen controls. Use the game back link to return to the gallery. Use the feedback form to report a problem or leave a review. Mention the game and what happened without including personal information. Do not assume every game supports online multiplayer.
Open Fellowship GamesActivity Books
Open Activity Books and select an available activity. Follow its on-screen instructions. Parents should help children choose suitable activities and avoid entering identifying information in feedback.
Open Activity BooksNextGen Games
Open NextGen Games to explore the available games and follow each game description. Adult supervision is appropriate for younger children. Features and player counts differ by activity.
Open NextGen GamesDigital Coloring Books
Choose Digital Coloring Books in the NextGen menu on Home to view the available materials and controls. Follow the instructions for the selected activity; do not assume progress is saved across devices.
Open Digital Coloring BooksChildren's Reading Library
Choose Children's Reading Library from NextGen to browse its storybook list. Open the available selections and follow any destination instructions. Parents can help choose suitable reading material.
Open Children's Reading LibraryThrillers and Mystery Stories
Choose Thrillers & Mystery Stories from NextGen to explore the youth and young-adult writing area. Review the available content before sharing it with younger readers.
Open Thrillers and Mystery StoriesBible Library
Open Bible Library and use its available reading and navigation controls. Choose the passage or resource you want to explore.
Open Bible LibraryVideo Library
Open Video Library to browse its available content. Follow the file requirements displayed by the upload form; this guide does not promise a universal file-size limit. For playback problems, refresh and check your connection. Private or pending videos cannot be retrieved through help chat.
Open Video LibraryLive Fellowship Room
Open Live Fellowship Room and follow its room and device prompts. Only allow camera or microphone access if you intend to use it. Availability depends on the room and service setup; help chat cannot promise a meeting is live or admit you to a private room.
Open Live Fellowship RoomLocal Weather
Choose Local Weather from Daily Living. Homepage weather summaries currently include example information; do not treat them as verified local conditions or emergency alerts.
Open Local WeatherBody & Soul Wellness
Choose Body & Soul Wellness from Daily Living to explore its resources. This is general community content, not personal medical advice or a substitute for a qualified professional.
Open Body & Soul WellnessDaily Sanctuary Devotional
Choose Daily Sanctuary Devotional from Daily Living to read the available reflection. Use it for personal reflection and discussion; availability of new content may vary.
Open Daily Sanctuary DevotionalResource Center
Open Resource Center from Resources & Safety to browse available resources. Read the description and destination before following an external link or downloading a file.
Open Resource CenterSuggestions and feedback
Open Suggestion Box for general feedback. Game and activity pages also provide their own feedback forms. Describe the page, your action, and the result. Wait for confirmation; if an error appears, do not assume the submission was saved. Never include passwords, payment details, or private care notes.
Open Suggestions and feedbackReviews & Stories
Open Reviews & Stories from Community & Care. Use the available controls to read or submit a review. Write about your own experience and check for a submission confirmation.
Open Reviews & StoriesSecurity Center and privacy
Open Security Center for available safety information. Use support for account-specific concerns. Help chat cannot inspect reports, reveal another member's information, or change access. Never send passwords, keys, card details, or verification codes.
Open Security Center and privacyMarketplace: list an item or service
Marketplace is where members list items or services for the community to browse. The listing price is the amount requested for the item or service. For example, a Suzuki motorcycle listed at $1,600 has a selling price of $1,600. This is separate from any advertising budget. Use Ad Portal only if you want to promote a business, ministry, event, service, or listing. Marketplace purchases must follow the platform policy requiring local, in-person pickup with no shipping. Purchase and payment flows are still under review: a purchase-initiated message does not prove payment, escrow protection, seller notification, or delivery. Help chat cannot retrieve private orders or financial records.
Open Marketplace: list an item or serviceMerchant information and advertising
Read Business Onboarding for merchant information and Ad Portal for advertising options. Vendor eligibility and policy acceptance are separate from plan enrollment. Publishing, campaign approval, and payouts must not be assumed from completing a form. Help chat cannot approve vendors or inspect business records.
Open Merchant information and advertisingAd Portal: promote a business, ministry, event, or listing
Use Marketplace to list an item or service; use Ad Portal to request promotion of a business, ministry, event, service, or listing. The item selling price is separate from the advertising package. Choose Community Feed ($29 for 30 days) or Homepage Sponsor ($99 for 30 days), enter a headline and body, and optionally add a banner and website URL. Poimne uses a locally operated AI review service for submitted ad text and supported banners. It processes waiting ads while the service is running; when it is offline, ads remain pending. Ambiguous content remains pending, and destination websites require a separate safety review. A recorded approval or denial queues a notification to the advertiser's verified email; delivery can fail and is not guaranteed. AI review may make mistakes; contact support about a disputed decision. Review approval does not confirm payment, publication, placement availability, or expiration. Advertising checkout and activation remain unavailable. Help chat explains these rules but cannot access campaign records or approve ads.
Open Ad Portal: promote a business, ministry, event, or listingPlans and Ministry & Business access
Regular personal membership is free. The three workspace tiers are Growth ($29/month, up to 750 profiles), Flock ($199/month, unlimited profiles), and Business ($49/month, up to 25 staff accounts including the administrator). All three include staff hiring and employee onboarding tools. Submit an application for Administration review. The 14-day trial begins when approved workspace access opens after payment details and recurring-payment consent are provided. Cancel before the trial ends to avoid the first subscription charge. Applying or enrolling does not grant platform administrator privileges. Advertising and custom website development are separate services. See the pricing page for current features and terms.
Open Plans and Ministry & Business accessPayments, giving, and confirmation
Payment setup is currently in sandbox testing. A sandbox confirmation is not a real charge or live subscription. Subscription confirmation appears after the saved test payment is verified. Confirmation email delivery is not yet verified. Giving, cancellation, refunds, recurring billing, and payouts still need end-to-end verification; this guide does not promise these are ready. Help chat cannot look up or change a payment.
Open Payments, giving, and confirmationContact support
Email support@poimneapp.com for account-specific assistance. Include the page and a short description of the problem, without secrets or confidential records. Sending a message does not guarantee an immediate response. Quick guide questions do not notify an agent. Signed-in members can start a temporary support session and request an agent; availability is not guaranteed. The current Contact form and homepage mailing-list form are not connected to delivery or saved registration; use email instead.
Open Contact supportAbout Poimne
Visit About Us for Poimne's purpose and vision. Use this Platform Feature Guide for instructions on member services.
Open About PoimneTerms and policies
Read Terms of Service, Privacy Policy, and Copyright / DMCA Policy using the footer links. Help chat cannot give a legal interpretation or disclose private reports.
Open Terms and policies